Privacy Policy

At BlackHaven, we believe that luxury real estate requires absolute trust. When you use our platform (blackhaven.africa) to search for properties, schedule viewings, or list your portfolio, you are trusting us with your personal information. This Privacy Policy is written simply and clearly to explain exactly what data we collect, why we collect it, and how we protect it in strict compliance with the Nigeria Data Protection Act (NDPA) 2023.

1. The Information We Collect

We only collect the information necessary to provide you with a premium real estate experience. This includes:

Information You Provide: When you create an account, fill out a contact form, or submit a property inquiry, we collect your name, email address, phone number, and any specific preferences or messages you include.
Property Data: If you are a manager or agent submitting a listing, we collect property addresses, financial valuations, and media associated with your portfolio.
Technical Data: Like all modern web platforms, our servers automatically log basic technical information when you visit our site, including your IP address, browser type, and the pages you interact with. We use this strictly to ensure our site runs securely and efficiently.

2. How We Use Your Information

We do not collect data just to hoard it. Your information is used for specific, operational purposes:

To directly connect you with the right property manager or agent regarding an inquiry.
To manage your user account and provide access to your personal dashboard.
To send you critical operational emails (such as password resets or inquiry confirmations).
To improve the layout, speed, and security of our platform.

3. Data Protection and Security

BlackHaven employs enterprise-grade security protocols to protect your data. Your information is stored on secure servers, and we use active Web Application Firewalls (WAF) to inspect our traffic and prevent unauthorized access, data breaches, or malicious bot activity. We restrict access to your personal data exclusively to authorized Black Haven personnel who require it to perform their professional duties.

4. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties.

We only share your information with trusted infrastructure partners who make our website function, such as:

Our secure web hosting providers.
Communication APIs (strictly to route the automated emails you request).
Mapping services (like Google Maps) to process location data for property searches.

These partners are legally bound to keep your information confidential and are not permitted to use it for their own marketing purposes.

5. Your Rights Under the NDPA

Under Nigerian law, you maintain absolute control over your personal data. You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to update or correct any inaccurate information.
Deletion: Request that we permanently erase your data from our servers and CRM (often called the “Right to be Forgotten”).
Withdraw Consent: If you previously checked a box consenting to our data processing, you can withdraw that consent at any time.

6. External Links

Our platform may occasionally contain links to third-party websites. Once you leave blackhaven.africa, we are no longer responsible for the privacy practices of those external sites. We encourage you to read their respective privacy policies.

7. Updates to this Policy

As BlackHaven grows and technology evolves, we may update this policy to reflect new operational realities or legal requirements. When we do, we will update the “Effective Date” at the top of this page.

8. Contact the Data Controller

If you have any questions about this policy, or if you wish to exercise your rights regarding your personal data, please contact our operational team immediately: